Frequently Asked Questions

1. General

1.1 What does this website do? offers an online platform for validating payment details and specifically International Bank Account Numbers.
Some of the main functions of our service are:

- Check if an IBAN is VALID ( using check digit algorithms )
- Identify bank information from an IBAN
- Identify BIC codes from IBAN
- Check domestic bank code and account numbers for validity
- Calculate IBAN from domestic account number and bank code

1.2 Who can benefit from this service?

Every business who processes bank payments, domestic or international may find our services useful.
By validating payment details such as IBAN before processing payments, businesses save time delays and extra taxes in failed bank wire transactions.

1.3 Is this service free?

Our website has a free demo IBAN validation and Calculation pages.
The free demo however is limited to protect our services from abusive use.
Once you have exceeded the free queries, you can purchase an unlimited plan at our licensing page

1.4 Why the IBAN validation  does not work for my country?

Not all countries have integrated the IBAN system, your country may not support it.
However, please do let us know, so we can investigate and provide you with more details.
You can see the supported countries on IBAN Structure page

1.5 How reliable is it?

The check digit algorithms are extremely accurate way to detect typing errors and verify the integrity of an IBAN.
By performing additional layers of validation such as bank code database lookup, structure and formatting check we decrease the chance of an error to a minimum.
Our bank code database is compiled from multiple official sources (central banks, financial institutions, regulatory bodies etc.) and is updated regularly.

2. Technical

2.1 Do you have an API?

Yes, we do provide API access for all our services.
You can find the documentation in our developers section.

2.2 Do you have a bulk/mass validation function?

Yes, for our members, we do provide a bulk IBAN validation interface.
The system takes a list of IBANs and returns the results in CSV on the page or downloadable CSV/Excel file.

2.3 Is the API REST or SOAP based?

For the IBAN validation service we offer both SOAP and REST API endpoints.
Please do refer to our developers section for more detailed look inside the API.

2.4 How many queries can we run per second?

We have tested our system to be stress free for up to 10 queries per second.
However, for larger transactions ( thousands of validations ) we suggest using the bulk IBAN validation tool in your client area.
It is designed to perform a single transaction with enormous numbers with the least amount of resources.

2.5 Can we get the BIC / SWIFT code from the IBAN with your service?

Yes, our database contains the BIC codes for most supported countries and their banks.
Our API and our manual search provide this peace of information if available.

2.6 Can I test the service before purchasing?

Yes, you can request a free trial account at our Signup Page .
The trial account has 100 free queries available for you to test the API and manual interfaces.
The trial account will expire after one month.

3. Licensing

3.1 How can I purchase access to your services?

You can choose a suitable plan and service from our order section.

3.2 What payment methods do you accept?

Our payment provider ( Avangate ) supports a wide variety of payment methods. You can pay via a Credit Card, Bank Wire Transfer, PayPal and others.

3.3 Is there anyone I can talk to to get more information on your services?

Yes, our sales team is available for calls Monday to Friday from 9:00am - 5:00pm CET.

3.4 Do the membership plans expire?

Yes, all our plans come with one year membership.
Your services will expire exactly 12 months after your have purchased your plan.

3.5 Will I loose my unused queries after my service expire?

Yes, queries are available for 12 months after purchase. All queries in your account are voided after the expiration date.

4. Account Support

4.1 How can I contact support?

You can submit a support ticket from your Client Area.

4.2 How fast will I get a reply to my ticket?

Our support is working Monday - Friday from 9:00am to 5:00pm CET.
In working hours we are usually able to get back to you within the hour.

Outside working hours the reply may be delayed.

4.3 Can I update my profile information?

Yes, in your client area -> My Account section you can modify your account's contact details.

4.4 Can I change my password?

Yes, you can easily change your password from your Client Area -> My Account section.

4.5 Can I change my username?

No, your username can not be changed from your Client Area.